Cancellation Policy
Cancellation, Refund, and Policy Agreement
By purchasing tutoring services from LOL Literacy Tutors, you agree to the following terms and
conditions regarding session use, cancellation, and refund policies.
1. Session Validity
2. Scheduling and Attendance
● Clients must arrive on time. Sessions will begin and end at the scheduled time.
● If a student is late, the session will still end at the scheduled time, and no extension or credit will be issued for the lost time
3. Cancellation and Rescheduling Policy
● Clients must provide a minimum of twenty-four (24) hours’ notice prior to the scheduled session time to cancel or request a reschedule without penalty.
● Cancellations or reschedule requests received less than 24 hours in advance will be considered a late cancellation, and the session will be forfeited with no refund or credit issued.
● Repeated late cancellations or no-shows may result in a review of the client’s account and potential termination of service.
4. Refunds and Non-Refundable Terms
All tutoring sessions and packages are non-refundable once purchased, except in cases of:
● Service disruption caused solely by the tutor or business
● Medical emergencies, upon submission of appropriate documentation
● A refund is not guaranteed and may be issued at the discretion of LOL Literacy Tutors after review
5. Tutor Substitution
In the event that a regularly assigned tutor becomes unavailable due to illness, emergency, or schedule conflict, LOL Literacy Tutors reserves the right to substitute a qualified tutor or reschedule the session with no penalty to the client.
6. Modifications
LOL Literacy Tutors reserves the right to update or modify this policy at any time. Clients will be notified in writing of any material changes